Leading with Empathy in Ambulatory Care

In this episode of Love Rounds, Rachel and Anna sit down with OpEx ambulatory subspecialty care leaders Sarah Corathers, MD, associate chief of staff, and Carrie Romano, DNP, RN, vice president of patient services.

 

Together, they discuss major accomplishments from the past year, including the successful launch and expansion of the Nurse Helpline, systemwide improvements in care delivery, lessons learned from scaling large initiatives, and what lies ahead as new clinical spaces open and teams continue to innovate.