Partnered, Playful, Profound: Patient & Family Experience

In this episode of Love Rounds, Rachel and Anna welcome back Ryan Adcock, director of Patient & Family Experience, and Dr. Sam Hanke, Chief Patient & Family Experience Officer, to explore how Cincinnati Children’s is creating more meaningful, human-centered care experiences. Together, they discuss the evolution of patient and family experience — from playful, child-centered environments to real-time listening strategies that amplify patient and family voices.

 

This conversation highlights the power of listening, the importance of storytelling, and how creating exceptional experiences for patients and families also strengthens connection and wellbeing for the workforce.